Can I visit the museum for free?
Free admission is reserved for the following visitors (valid proof is required):
– visitors with disabilities and if expressly declared also the carer
– official national guides
– Capuchin friars
– children under 7 years
How can I buy a reduced ticket?
– visitors under the age of 18, over 65 and students aged between 18 and 25
– official international guides
– religious orders
Can I buy skip-the-line tickets?
This kind of service is not provided.
Can I get a refund?
Tickets cannot be refunded, resold or used for another date other than the one booked.
What payment methods can be used?
Cash or any credit card.
Do I need to book tickets for children?
Only children under 7 are entitled to free admission.
Do you offer activities for children?
Yes, for more information see the KIDS TOUR page.
Are pushchairs allowed in the museum?
Pushchairs are allowed in the museum
Can I take pictures?
Photography and filming are not allowed. If you want special authorisation, all the information you need can be found in the FEC section (Fund for Religious Buildings). Per avere tale autorizzazione puoi trovare tutte le informazioni nella sezione F.E.C
Can I bring a suitcase to the museum?
You are not allowed to bring bags or large suitcases into the museum, but lockers are available free of charge. All objects have to be removed at the end of the visit.
How long does it take the visit?
The museum is not very big, usually one hour is enough.
Can I enter the Museum several times in one day with the same ticket?
To help us manage the number of visitors and queues, any release is final.
Can I draw inside the Crypt?
As long as you do not bother the sight or visit of other visitors you can draw inside the Crypt.
How many people can visit per group?
The maximum allowed for groups is 15 people. All larger groups must be divided into smaller groups.
Can I only visit the Crypt?
The visit includes both the Museum and the Crypt.
Can I purchase tickets online?
You can purchase tickets online at www.museoecriptacappuccini.it
You can access the Museum and Crypt only with a valid ticket which allows only one access and is not reusable. Please keep it carefully until the end of your visit. The staff is authorized to request the presentation of the ticket at any time. For those who show up after the closing time despite having a ticket cannot access it. Access to minors is not allowed unless accompanied by an adult. Being a sacred place, proper dress code is required, shoulders and knees should be covered. Large bags, and other objects that cannot be introduced into the museum itinerary, they must be left in the spaces provided. The service is free of charge. It is not allowed to bring food/drinks inside. Only the bottle of water is permitted. Pets as well cannot be brought inside the Museum. It is forbidden to photograph or film all along the visit.
The staff is authorized to ask you to cancel. Please follow all the directions carefully.
Instructions for tour guides
Guided tours can only be led by authorized guides, with an accreditation title. Explanations must be provided in a tone of voice that does not disturb or distract other visitors. The use of any type of amplification is not allowed. During the visit, the use of any digital device is prohibited. In general, appropriate and polite behavior is required
For guided tours it is required to book at least 2 weeks in advance, indicating the day and time of the visit and the desired language.
Guided tours fees:
€80,00 (ENGLISH, SPANISH, FRENCH)
From booking to 4 days before the day of the visit, the cancellation fee is 50%. Starting from 3 days before the day of the visit and in case of no-show the cancellation fee is equal to 100% of the amount paid, you will therefore not be entitled to any refund. In case of cancellation, please contact our offices by e-mail email@example.com, or by phone 06/88803695. Cancellations must be communicated in a written form in order to receive a refund where applicable by the cancellation policy.
PRIVATE EVENING TOURS
DURATION OF THE VISIT 50 MINUTES
In order to book a private visit when the museum is closed to the public, please contact us and we will give you all the information you need.
BOOKING SHOULD BE DONE WITH AT LEAST TWO WEEKS NOTICE AND IT IS REQUIRED THE PREPAYMENT.
From booking to 4 days before the day of the visit, the cancellation fee is 50%. Starting from 3 days before the day of the visit and in case of no-show the cancellation fee is equal to 100% of the amount paid, you will therefore not be entitled to any refund. In case of cancellation, please contact our offices by e-mail firstname.lastname@example.org or by phone at 06/88803695. Cancellations must be communicated in a written form in order to receive a refund where applicable with the cancellation policy.