F.A.Q.

Can I visit the museum for free?

Free admission is reserved for the following visitors (valid proof is required):

 – visitors with disabilities and if expressly declared also the carer

– official national guides

– Capuchin friars

 – children under 7 years

 How can I buy a reduced ticket?

– visitors under the age of 18, over 65 and students aged between 18 and 25

– official international guides

– religious orders

Can I buy skip-the-line tickets?

No such service is offered.

Can I get a refund?

Tickets cannot be refunded, resold or used for another date other than the one booked.

What payment methods can be used?

 Cash or any credit card.

 Do I need to book tickets for children?

Only children under 7 years old are entitled to free admission.

Do you offer activities for children?

Yes, for more information see the KIDS TOUR page.

 Are wheelchairs allowed in the museum?

Wheelchairs are allowed in the museum.

Can I take pictures?

It is not allowed to take photos or videos. To get this permission you can find all the information in the F.E.C section

Can I bring a suitcase to the museum?

 It is not possible to bring large bags or suitcases inside the museum, but free lockers are available. All items  must be collected at the end of the visit.

How long does it take the visit?

The Museum is not very large, usually an hour is enough.

Can I enter the Museum several times in one day with the same ticket?

To help us manage the number of visitors and queues, any exit is final.

 Can I draw inside the Crypt?

 As long as you do not bother the sight or visit of other visitors you can draw inside the Crypt.

How many people can visit per group?

 The maximum allowed for groups is 15 people. All larger groups must be divided into smaller groups.

Can I only visit the Crypt?

The visit includes the Museum and the Crypt.

Can I purchase tickets online?

You can purchase tickets online at www.museoecriptacappuccini.it

CONTACT DETAILS TO OBTAIN A PERMISSION TO TAKE PHOTOGRAPHS/ FILM INSIDE THE CRYPT

 F.E.C (FUND OF RELIGIOUS BUILDINGS)

contratti.prfrm@pec.interno.it

nadia.rampa@interno.it

giuseppe.condello@interno.it

06/46537267

06/46547226

N.B ONCE YOU HAVE ACQUIRED THE PERMISSION, PLEASE CONTACT THE MUSUEM IN ORDER TO SET THE TIME AND DATE OF YOUR VISIT.

MUSEUM CONTACTS:

info@museoecriptacappuccini.it

06/88803695